RETURNS & REFUNDS

Need to Make a Return?

With our Year to Love It guarantee, if you’re not 100 percent satisfied with your order from Progress Health, we’ll give you a refund for up to one year.

Start your return using the form below.

Request Return

  • 1. Fill Out the Return Form

    If you’re returning items from multiple orders, fill out a form for each.

  • 2. Allow 2 Days for Processing

    Once we get your request, we’ll tell you how to send your order back to us.

  • 3. Get Your Refund

    When we receive your return, we’ll issue a refund.

Returns policy

  • A return request must be submitted within one year of the purchased date.
  • A physical return of the item is required to receive a refund.
  • Products may be opened and used.
  • Maximum one return per product per customer/household.
  • Each order requires its own Return Authorization. Multiple orders cannot be combined and returned in one parcel.
  • A refund will be processed in 2 business days, once the package has been received by us.
  • The return shipping charges will be deducted from the refund (typically R99.00).

Progress Health reserves the right to limit returns if we have reason to suspect misuse of our return policy.

FAQs

How long do I have before making a return?

We offer a one year money back guarantee to give our customers the opportunity to try our products. You have a full year to return a product from the date of purchase.

Do I have to pay for shipping? 

We will arrange a collection request for all orders shipped within South Africa.

We require a R99.00 return shipping fee for all South African returns. International customers are responsible for paying return postage with their carrier of choice.

How do I make a return?

To start the return process please fill out the return form on this page.

Refund timing?

The refund process may take 2 business days once received. Shipping charges are not eligible for refunds.

Can I return an opened item?

Yes you can return an opened/used item(s) for a refund. Damaged, defective, or incorrect items must be reported within 14 days of delivery. In certain situations descriptions and/or photos may be required.

Refunds back onto the original form of payment?

All refunds will go back onto the original form of payment, if this is no longer a valid form of payment we will be able to issue a giftcard to the Progress Health website.

Reward points?

Reward points will be deducted from your balance once we receive the returned items.

Is a return of the item required?

Yes, we do require a physical return for a refund of purchase.

Need help? Contact us.